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Customer care

Returns & refunds.

If you're not completely happy with your REFYND haircare, you can return unopened, unused items within 14 days of receiving your order.

  • To start a return, please read through the information below, then email enquiries@refyndbeauty.co.uk with your order number and the items you'd like to return. You'll find your order number in your order confirmation email, or by signing in to your REFYND account and opening the order.
  • Any returns sent to us without an approved return request will not be processed.
  • You'll be notified by email once your return has been approved or rejected in line with our returns policy, with next steps.

Questions about delivery? See Orders & delivery, or contact us.